Hyster enjoys a different relationship with all our customers. We strive to produce complete customer satisfaction created through world class manufacturing. Our objective is to foresee the needs of every customer in addition to address them with lift trucks which provide the performance, the reliability and the value which they really demand.
Hyster completely believes in starting with the client. The company conducts annual focus groups and provides on-going voice of customer research that is conducted both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to environmental, virtual and physical tests, in order to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality All The Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits really hold all workers accountable for constant quality, along with the 5s workplace organization in place to help us achieve it.
Hyster offers a range of high quality features as standard with all our products. By remaining devoted to our focus on quality and safety, and by being innovative from start to finish, we offer some of the best material handling machines on the market. These are just a few of the reasons the company has become a leader within the industry.